Terms of Business
Health Insurance Ireland is a trading name of PMI Consultancy & Training Services Ireland Ltd trading from; 8 South Strand, Convent Lane, Rush, Co. Dublin. Email: info@healthinsuranceireland.ie Phone: 087 9402771 Company No: 789782. VAT No. 4429209HH. Central Bank of Ireland Registration No. 561222.
PMI Consultancy & Training Services Ireland Ltd (PMIC) is registered as an insurance intermediary under the European Communities (Insurance Mediation) Regulations, 2005 (as amended).
Our Services - We are an Insurance Intermediary specialising in Healthcare Benefits. We advise our clients on their insurance needs based on a fair analysis across all insurers in the market and provide specific cover recommendations in accordance with their requirements. In the normal course of events, we will agree in advance the extent of our services to be provided with each individual client. Our standard approach is to offer our services on a fee-basis only across all providers in the market thus ensuring no bias or conflicts of interest, i.e. we do not receive commission from any insurer.
Conflicts of Interest - In the unlikely event that any conflict of interest should arise, we will ensure that our clients are fairly treated whilst discharging our obligation to the market. Where there is potential for conflict of interest, we will advise our clients accordingly to allow them to decide how, or if they wish to proceed with our services.
Remuneration – All our services are fee based and will be disclosed either before you accept any of our services or as part of the normal generic or specific disclosure requirements as set out by the Central Bank of Ireland. Our standard rate for reviewing cover is €250 per session (discounts may apply). Our fee for consultancy work or group scheme reviews is €250 per hour but fixed project fees will normally apply. All fees are fully disclosed and agreed up-front with each client.
Cooling-Off Period / Cancellation - Your entitlement to exercise a right of withdrawal from any policy is detailed in each insurers’ policy documentation. Both you and the insurer can cancel the policy by notice in writing to you in accordance with the terms of your policy.
Duty of Disclosure to Insurers & Duty of Utmost Good Faith - The law in the Republic of Ireland deems insurance to be a special class of contract, which imposes duties upon prospective clients and their agents, obliging them to act with good faith towards insurers at all times. Where relevant, we are obliged to disclose to insurers, before the contract is concluded, all material information to which they are entitled, and ought to be aware of. A breach of duty to act with utmost good faith, or failure to disclose any material information, could entitle insurers to deem the policy of insurance null and void from inception, and act as if the policy never existed and seek recovery of all claims paid under the policy. Insurers would, in most instances be obliged to rebate premiums paid. Duties of disclosure and utmost good faith also extend to the claims process and to any situations during the policy period where you are required under the terms of the policy to provide information to insurers. When completing proposal or claim forms, the accuracy of all answers, statements and/or information, is the sole responsibility of the insured.
Insurer Security - We cannot, and do not, guarantee the solvency or continuing solvency of any insurer/ product producer in the market. It should be noted that the financial position of an insurer / product producer may change after cover has been incepted. Claims or return premiums may arise under policies where one or more insurers sharing the risk has become insolvent or is delaying settlement. We cannot, and do not accept liability for any unallocated proportion.
Default - Insurers are entitled to cancel cover if premiums are not paid to them. It is therefore critical to the guaranteed continuance of your insurance cover that your premium is paid in full by the due date. It is important to note, when paying insurance premiums, they should always be paid direct to the insurers and you clearly specify the transaction to which the payment applies. We do not handle client premium for health insurance payments or for any insurer.
Complaints – We have procedures in place for the effective consideration and handling of complaints. All complaints should be addressed or directed to the Managing Director at the above address. All complaints will be fully investigated and the outcome of this investigation will be communicated to the person who raised the complaint. In the event that you remain dissatisfied with our handling of and response to your complaint, you may contact the Financial Ombudsman’s Bureau, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2.
Data Protection - We are committed to respecting and protecting your privacy. To provide you with relevant information and respond to your requests, we may request that you provide us with information about yourself or about someone else, such as an additional insured – in which case you must have obtained this person’s consent and made them aware of the terms of the insurance policy. We process your personal data in order to provide insurance quotation and placement service, i.e. processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract. Please read our Privacy Notice carefully as it will inform you of how we collect, use and disclose personal data we gather from you. Our activities are compliant with the provisions of the Data Protection Acts 1988 & 2003, the EU General Data Protection Regulation (‘GDPR’) and any other Data Protection legislation/Acts passed as a result of the GDPR. If you have any questions or comments about our practices, or would like to exercise your rights, please contact Compliance Officer at info@healthinsuranceireland.ie, who will review your request. You have the right to lodge a complaint with the Data Protection Commissioner at info@dataprotection.ie if you are unhappy with any aspects of how your personal data is processed. Phone calls, both inbound and outbound, may be recorded and monitored for regulatory, training and quality purposes, to verify information and instructions given and help prevent and detect fraud.
Financial Crime - We are required by anti-money laundering legislation to comply with client identification procedures and as such reserve the right to request certain documentation from you which we reasonably believe is needed in order to comply. We may ask you for evidence of your identity at the start of our business relationship. In the absence of such evidence, we may be unable to act for you. This is to help us to meet our obligations under anti-money laundering regulations. We observe sanctions legislation in the territories in which we operate. We will use information about you and others named on your policy to check information against Irish and other sanction lists. We comply will all applicable laws, regulations, codes and sanctions relating to anti-bribery and anti-corruption including but not limited to the Criminal Justice (Corruption Offences) Act 2018 and shall not engage in any activity, practice or conduct which would constitute an offence.
Fraud - Insurers will be entitled to terminate the policy from the date of the fraudulent claim or act.
Investor Compensation Scheme - We are members of the Investor Compensation Scheme (ICCL) established under Section 38 of the Investor Compensation Act 1998. The Act provides that compensation shall be paid to eligible investors (as defined in the Act) to the extent of 90% of an investor’s net loss, up to a maximum of €20,000.
Governing Law - Our terms of business shall be governed by and construed in all respects according to the laws of the Republic of Ireland, and the Courts of the Republic of Ireland will have exclusive jurisdiction over any dispute
Language - All communications in respect of our services will be in English.
